Lost your game progress? We want to help you restore it as quickly as possible, so please read through the instructions below to see if any of the described circumstances are relevant to you. Maybe you'll manage to restore your game progress without any help!
WARNING: if you play with several accounts on one device, you may lose the access to one or all of your accounts in the process.
I LOGGED INTO MY GOOGLE+/GOOGLE PLAY ACCOUNT BUT COULDN'T RESTORE MY PROGRESS
1. Make sure you're using the right Google Play account on your device.
2. After you log into the right Google Play account and open the game, you'll be prompted to load your existing progress. If you can't recover your lost account with the email you are using now, you might be using the wrong email.
I DON'T KNOW WHAT TO DO, PLEASE HELP!
Calm down and send us a letter with the following information:
1. The full name of the player and the name of the alliance that was saved to the lost account (and also the user's ID if possible)
2. The level of the lost account
3. The ID of the current account
4. A short summary of how you lost the account
WARNING: if you play with several accounts on one device, you may lose the access to one or all of your accounts in the process.
I LOGGED INTO MY GOOGLE+/GOOGLE PLAY ACCOUNT BUT COULDN'T RESTORE MY PROGRESS
1. Make sure you're using the right Google Play account on your device.
2. After you log into the right Google Play account and open the game, you'll be prompted to load your existing progress. If you can't recover your lost account with the email you are using now, you might be using the wrong email.
I DON'T KNOW WHAT TO DO, PLEASE HELP!
Calm down and send us a letter with the following information:
1. The full name of the player and the name of the alliance that was saved to the lost account (and also the user's ID if possible)
2. The level of the lost account
3. The ID of the current account
4. A short summary of how you lost the account