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Terms of Service

Privacy Policy

Direct Carrier Billing – Possible Problems in EU

Who processes in-app purchases?

What is the Game Insight privacy policy?

How can I manage or turn off in-app purchases?

Safe and Reasonable Behavior

Community Terms

What is this game about?

Curiosity Shop

Player level

Can’t start the game over

iOS: How do I transfer my game progress to a new device?

iOS: I lost my progress and my achievements (the game got reset)

Payment problem (an in-app purchase didn’t arrive)

My child accidentally made an in-app purchase. Can I get a refund?

I did not receive my purchase!

How can I attract more residents?

How can I obtain gems?

How can I get gold coins in the game?

Where can I find my Support ID?

How can I transfer my progress to another platform?

I did not receive a purchase in the game. What to do?

My child accidentally made an in-app purchase. Can I get a refund?

How can I attach carriages to a locomotive?

Where can I find an Engineer and how can he help me?

How to sell a locomotive?

iOS – I lost my game progress. How can I restore it?

Android – I lost my game progress. How can I restore it?

Amazon&WinStore – I lost my game progress. How can I restore it?

I've made an in-app purchase without using Google Play. How do I find the order details?

What payment methods can I use to purchase in-game currency?

Where can I find my Google order number?

How do I play?

How do I earn money?

How do I raise my level?

iOS – I lost my game progress. How can I restore it?

Android – I lost my game progress. How can I restore it?

I did not receive a purchase in the game. What to do?

My child accidentally made an in-app purchase. Can I get a refund?