Hi, how can we help you?
Safe and Reasonable Behavior
Stay Safe & Play Fair
Privacy Policy
Privacy Policy & Terms of Use
Terms of Service
Direct Carrier Billing – Possible Problems in EU
Who processes in-app purchases?
What is the Game Insight privacy policy?
How can I manage or turn off in-app purchases?
More
Community Terms
What is this game about?
Curiosity Shop
Player level
Can’t start the game over
iOS: How do I transfer my game progress to a new device?
iOS: I lost my progress and my achievements (the game got reset)
Payment problem (an in-app purchase didn’t arrive)
My child accidentally made an in-app purchase. Can I get a refund?
I did not receive my purchase!
How can I attract more residents?
How can I obtain gems?
How can I get gold coins in the game?
Where can I find my Support ID?
How can I transfer my progress to another platform?
I did not receive a purchase in the game. What to do?
How can I attach carriages to a locomotive?
Where can I find an Engineer and how can he help me?
How to sell a locomotive?
iOS – I lost my game progress. How can I restore it?
Android – I lost my game progress. How can I restore it?
Amazon&WinStore – I lost my game progress. How can I restore it?
I've made an in-app purchase without using Google Play. How do I find the order details?
What payment methods can I use to purchase in-game currency?
Where can I find my Google order number?
How do I play?
How do I earn money?
How do I raise my level?
Need more help?