Some EU players may experience difficulties when purchasing in-game items using Direct Carrier Billing (DCB).
The Directive (EU) 2015/2366 limits all EU Direct Carrier Billing payments to the following amounts:
- (1) 50 EUR per transaction, and
- (2) 300 EUR per month.
If you get an error message when making a purchase via Direct Carrier Billing, please try using alternative payment methods such as Credit/Debit Card, ApplePay, Google Play/Google Wallet, etc.
If alternative methods of payment do not work, please contact the support teamof the payment platform you’re using.
In any other case, you can also contact the support of the game you’re playing - we’ll try and help you out. Please, provide as much detail as you can about the issue, including the following:
- Your Account ID
- Screenshot of the error messages you received
- The payment method you were trying to use