Please make sure your device is connected to the Internet. If the Internet connection was interrupted, try restarting the device and entering the game.

Please, check your backpack in case your purchase went there!

If you still haven't received your purchase, please contact us. Please include the following info in your request:
- Detailed description of the purchase: Purchase contents, whether it was a standard or a special offer.
- A copy of your receipt. Read more about how to find your purchase history in this article.