Payments via the Pley platform (Web version of the game)

Airport City payments on the Web platform are operated by Pley Payments, and optimized payment methods are offered to you based on your geog...

Help! My Purchase Didn't Arrive

We’re here to help if your purchase is missing. Don’t worry — we’ll work together to get this sorted out! Follow these steps to troubleshoot...

我对使用Xsolla进行购买/付款有疑问

所有付款均由Xsolla Group处理。我们非常乐意提供有关在Xsolla网站上进行付款管理的指南。如果您对付款有任何问题或疑虑，请前往help.xsolla.com，选择可以描述您问题的类别并填写相应的联系表单。您也可以在该处找到关于付款的实用信息。请注意：您的支付信息由Xs...

iOS – available payment methods

All purchases in the in-app Store are made via the App Store. Available payment methods depend on your country of residence. The main paymen...

Android – available payment methods

All purchases in the in-app Store are made via Google Play. Available payment methods depend on your country of residence. The main payment ...

I've made an in-app purchase without using Google Play. How do I find the order details?

When you download an app on Google Play, it uses the Google payment system by default. Even if the actual payment is made via PayPal, SMS, o...

How do I get green Airport Cash?

You can get Airport Cash in the following ways: - Level up - Redeem codes published on Facebook – you can get game coins, Airport Cash, expe...

Where can I find my Google order number?

After you place an order on the Google Store, you get a confirmation email that has your order number and receipt. You can also find your Go...

How can I enable or disable in-app purchases?

You can download and play Airport City for free, but there is an in-game currency that is used to speed up the game process. The in-game cur...

My purchase was canceled!

If you tried to make a purchase but it was canceled, your bank account will not be charged. However, Google Play may temporarily freeze fun...

我能在哪里找到我的购买历史记录？

要查看你的购买历史记录，请按以下步骤操作：Google Play前往 play.google.com。輕按右上方的「個人檔案」圖示。輕按 [付款和訂閱]  [預算和訂購記錄]。查看你的訂單。 iOS打开 App Store App。 轻点屏...

What is a subscription?

In Airport City, you can get a paid subscription that will give you additional benefits and bonuses for a more comfortable game.  ...

我该如何取消订阅？

如果你不想续订你的订阅来获得游戏内的加成物品，你可以取消它。 想了解如何取消订阅的详细说明，请按照以下链接操作： App Store用户 Google Play用户 请注意，通过Google Play和App Store购买的订阅会自动续订。如果你改在其他平台订阅，那么你之前...

运营商代收费——欧盟可能面临的问题

部分欧盟玩家可能在通过运营商代收费（DCB）服务购买游戏内物品时遇到困难。根据欧盟2015/2366指令，所有欧盟运营商代收费不得超过以下限额：(1) 每笔交易50欧元，以及(2) 每个月300欧元。如果您通过运营商代收费服务购买时收到错误消息，请尝试使用信用卡/借记卡、Appl...