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My order hasn't arrived! / My purchase did not arrive!
We’re here to help if your purchase is missing. Don’t worry — we’ll work together to get this sorted out! Follow these steps to troubleshoot...
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What is Xsolla?
Xsolla is a platform that, in collaboration with Game Insight, provides players with the ability to make in-app purchases. It is completely...
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I want to ask a question about making a purchase/payment with Xsolla
All payments are operated by Xsolla Group. We are happy to provide guidance on how to manage payments on the Xsolla website.If you have any ...
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Where can I find my purchase history?
To view your purchase history, you need to do the following.iOS:1. Open Settings2. Select a username (email address) and an account.3. Scrol...
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My child accidentally made an in-app purchase. Can I get a refund?
As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. Only in rare cases will except...