Payments via the Pley platform (Web version of the game)

Airport City payments on the Web platform are operated by Pley Payments, and optimized payment methods are offered to you based on your geog...

Help! My Purchase Didn't Arrive

We’re here to help if your purchase is missing. Don’t worry — we’ll work together to get this sorted out! Follow these steps to troubleshoot...

我對使用Xsolla進行購買/付款有疑問

所有付款均由Xsolla Group處理。我們非常樂意提供有關在Xsolla網站上進行付款管理的指南。如果您對付款有任何問題或疑慮，請前往help.xsolla.com，選擇可以描述您問題的類別並填寫相應的聯繫表單。您也可以在該處找到關於付款的實用資訊。請注意：您的支付資訊由Xs...

iOS – available payment methods

All purchases in the in-app Store are made via the App Store. Available payment methods depend on your country of residence. The main paymen...

Android – available payment methods

All purchases in the in-app Store are made via Google Play. Available payment methods depend on your country of residence. The main payment ...

I've made an in-app purchase without using Google Play. How do I find the order details?

When you download an app on Google Play, it uses the Google payment system by default. Even if the actual payment is made via PayPal, SMS, o...

How do I get green Airport Cash?

You can get Airport Cash in the following ways: - Level up - Redeem codes published on Facebook – you can get game coins, Airport Cash, expe...

Where can I find my Google order number?

After you place an order on the Google Store, you get a confirmation email that has your order number and receipt. You can also find your Go...

How can I enable or disable in-app purchases?

You can download and play Airport City for free, but there is an in-game currency that is used to speed up the game process. The in-game cur...

My purchase was canceled!

If you tried to make a purchase but it was canceled, your bank account will not be charged. However, Google Play may temporarily freeze fun...

Where can I find my purchase history?

Google Play (Android):Go to play.google.com.At the top right, tap your Profile icon.Tap Payments & subscriptions &nb...

What is a subscription?

In Airport City, you can get a paid subscription that will give you additional benefits and bonuses for a more comfortable game.  ...

How do I cancel a subscription?

If you no longer want to renew your subscription to receive in-game bonuses, you can cancel it.   For more detailed instructions o...

電信帳單代收——歐盟可能面臨的問題

部分歐盟玩家可能在透過電信帳單代收（DCB）服務購買遊戲內物品時遇到困難。根據歐盟2015/2366指令，所有歐盟電信帳單代收費不得超過以下限額：(1) 每筆交易50歐元，以及(2) 每個月300歐元。如果您透過電信帳單代收服務購買時收到錯誤訊息，請嘗試使用信用卡/金融卡、App...