General customization info

Assassin costume, zebra mask, firework weapon skin — if you don’t know what these things are, or how to get them, this information is for yo...

I crafted a weapon skin, applied it to a gun, and now I can’t see it in the list of available skins. Where did it go?

Once you apply a skin to a weapon, it becomes unavailable for other weapons until you remove it. To apply the same skin to several guns, you...

How do I get customization items and fragments?

You get cases full of fragments for achieving a certain amount of victories in one day, or for completing certain quests. These fragments ca...

Do cosmetic items grant any in-game advantages?

No, cosmetic items do not affect your game stats, but they do allow you to create a unique look for your character and your weapons. Just th...

How do I change my mask or costume?

Changing a mask or a costume is really simple. Open the Arsenal -> go to Masks/Costumes -> select the item you wish to use. The item t...

How do I change or remove a weapon skin?

Changing a skin on a weapon is really simple. Open the Arsenal -> go to Skins -> select the skin you wish to use. The skin that you us...

What should I do if I get a fragment of a costume I already crafted?

If this happens, there are two things you should know:1. Today, is not your luckiest day;2. You will receive them as duplicates of cosmetic ...

Do I have increased chances of getting a skin/costume I don’t already own?

That’s a very good question! Even if you already have a certain cosmetic item, that doesn’t mean its fragments will disappear from cases. Yo...

I saw a player with an insignia that is not available in the game. What’s that all about?

Someone’s got razor-sharp eyes! Some insignias are unique and are only awarded for taking part in community activities and contests. Join th...

What is Dismantling?

What is Dismantling?We are giving you an option to dismantle all your cosmetic duplicates for Scraps. You can use your Scraps to craft the c...

What is the Outlet tab?

What is the Outlet tab?It is a store tab with limited time offers and discounts!What can I buy there?Masks, full sets of costumes, equipment...

What is the Cases tab?

What is it?It is a brand new tab with cosmetic cases.What can I get from these cosmetic cases?Cosmetic items of a current collection.Does it...