All in-game purchases are non-refundable, but there are some exceptions in certain situations.

YOU CAN NOT REFUSE THE TRANSACTION OR RECEIVE A REFUND AFTER THE DOWNLOAD OF THE DIGITAL CONTENT HAS BEGUN. FROM THAT MOMENT THE DEAL IS CONSIDERED AS COMPLETED. YOU AGREE THAT THE RECEIPT OF THE DIGITAL CONTENT BEGINS THE MOMENT THE DIGITAL CONTENT (FOR EXAMPLE A VIRTUAL OBJECT) APPEARS IN YOUR ACCOUNT OR INVENTORY OR OTHERWISE BECOMES AVAILABLE FOR DOWNLOAD OR USAGE.

In case the purchase was not received, Game Insight reserves the right to close the access to any content that refund was issued for to make the game as fair as possible. This means that if 1200 units of Gold were refunded, the same amount will be deducted from your in-game Gold balance. If the resources were spent before the refund, the refund request can be denied

If the player requests a refund for several large purchases, we may have to limit his access to the account. The restriction may also be applied if the player purchased Gold from an unauthorized seller, thereby violating the terms of use of Game Insight.

It’s very unpleasant to have a balance of zero Gold, we get it. However, this is the only way to make the game fair. If you request the refund, you lose the right to the purchased item. The rules of Guns of Boom are the same for all players, that includes the access to the Gold. To avoid any unpleasant experiences, please keep your devices safe and don’t give access to your account to the third parties.