Where do I find my Support ID?

You can find your Support ID in the upper-right corner of the screen when the game's loading, or in the settings menu on the Profile tab.Ope...

I've changed my time settings, and my social functions are now restricted!

This could have happened for several reasons. Most often, the anti-cheating system automatically blocks players if they manually change the ...

Can’t start the game over

Sorry, Paradise Island 2 doesn’t currently support progress resetting and starting the game over. You can still use two devices with differe...

What is GI Link?

GI Link is a progress-linking feature that allows you to play across multiple devices while maintaining progress, even if those devices are ...

How do I link game progress on multiple devices using GI Link?

To link your progress, you only need access to a device with your main game, access to a new device, and a reliable Internet connection.1. O...

Can I use GI Link to link multiple games with different progress?

If you have several games with different progress you want to link via GI Link, please contact our Tech Support. After linking, only one gam...

What do I do if a conflict arises while trying to bind a profile via GI Link?

In case of errors or issues while linking your progress to another platform using GI Link, please contact our Tech Support so as not to lose...

My offline progress was not saved. Why?

When the game starts, it uses the last save of your game progress stored on the game server. To save your game progress correctly, please pl...

How do I transfer or restore progress?

To restore progress, simply link your game on the new device to your Facebook profile that is linked to your game on the old device.There ar...

Can I save my game progress through Facebook?

Of course you can. To save your progress through Facebook, simply connect the game to your account. You can do this by pressing the Facebook...