All payments are operated by Xsolla Group. We are happy to provide guidance on how to manage payments on the Xsolla website.
If you have any issues or questions about your payment, please go to help.xsolla.com, choose the category that describes your issue and fill in the corresponding contact form. You can also find useful information about payments there.
Please note that Game Insight does not have access to your payment information as Xsolla manages this. For future payment inquiries, please use Xsolla support directly to expedite processing time. For game related questions, feel free to contact us!