As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. Only in rare cases will exceptions be made.

If the purchase was made on an Apple (iOS) device:
For purchases made on iOS devices, we are not able to handle refunds directly. Please visit Apple Support and select the "Contact iTunes store support" link, then select "Purchases, billing and redemption" and choose the option that fits you best.

If the purchase was made on a Google (Android) device:
Please contact our Customer Support Service. In your message state the name of the game, the name of the purchased item, and include the receipt from the purchase. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions are emailed to you by Google after each purchase.