It can happen for several reasons. Most often, players get automatically blocked by the anti-cheat system if they manually change the date and time settings on their device. The fact is, changing the date and time affects some counters inside the game, and it can give an unfair advantage to players. To get unblocked, quit the game, then open the device settings and select “Date and time” to be set automatically. After that, be sure to contact our technical support team, and provide a screenshot of the correct settings. Then you will be unblocked.