As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, exceptions can be applied.
If the purchase was made on an Apple (iOS) device:
For purchases made on an iOS device, Game Insight is not able to handle refunds directly. Please visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.
If the purchase was made on a Google (Android) device:
Please send an email to firstname.lastname@example.org or contact us directly through in-game support by going to Settings > Help & Support and tap “Contact Us” in the upper right hand corner. In your message please state the name of the game the purchase was made in and add the receipt of the purchase. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to you by Google after each purchase.