Hi, how can we help you?

What is The Tribez?

Where can I find The Tribez community?

How do I delete my account?

What's New

How can I inform you if I have any issues with the game?

Why was I banned in the game?

What are bonuses and what do I need them for?

Can I claim the bonus several times on different platforms?

How do I choose the best platform for me?

I lost my account

What is GI Link?

How do I link game progress on multiple devices using GI Link?

My order hasn't arrived! / My purchase did not arrive!

What is Xsolla?

I want to ask a question about making a purchase/payment with Xsolla

🏹 Ballad of Robin 🦊

How do I access the "Treasure Cave" event?

What rewards can I get for the "Dino cave" event? What do I need to do?

What do I do in the Dream Garden?

What are Garden Decorations? How do I receive better rewards from them?

Collections Menu

Athlantean Relic

How can I get to the next island?

When will a new adventure island appear in the game?

I can't add friends / neighbours

My building disappeared/ I lost a building

[iOS] Minimum system requirements

[Android] Minimum system requirements

What do I do if my device doesn't support the game?

How long does a Dino Race last?

I have completed a Dino Race quest, but it wasn’t counted for some reason. What should I do?

My clan's leader hasn’t logged into the game for a long time

Firesaurus nests

Firesaurus nests v.2

Temporary Adventures

How do I earn Jewels?

How do I get paint?

Where can I get lumber?

Why do the requirements for happiness level always increase when I want to build a new house?

Do I lose any happiness points when I move buildings to the Warehouse?

How can I get more villagers?

What should I do to upgrade the main building?

How to get my buildings out of the Storage?

Why does it say that the building is not available to me?

What is a quest and how do I complete it?

What types of quests are there in the game?

I’m sending resources via Zeppelin, but the quest does not complete!

How to transfer resources from and to the Sea Adventure?

Why my resources have been taken to seafaring map?

I need star maps to unlock an Island in Seafaring, but I can’t find them!

What is the difference between experience and happiness levels?

Why do the requirements for happiness level always increase when I want to build a new house?

Do I lose any happiness points when I move buildings to the Warehouse?

What is the Forester's Shed?

Why are there blocked territories on the Marble Fiord?

How do I get food on the Marble Fiord?

Terms of Service

Privacy Policy

European Online Dispute Resolution Support

Safe and Reasonable Behaviour