Union Duels/Union Tasks do not work

Dear players, we know that some of you are currently experiencing problems with the Union Duels/Union Tasks. We are already working on fixin...

I cannot place a building in vines on the map after placing it into my inventory!

Vine-Covered Buildings are usually very rare and useful, their level can be significantly higher than your current level, because most playe...

All my weapons/sweets disappeared, or are showing a minus sign next to them!

If you’ve encountered such an issue, please contact our support team and provide a screenshot showing the current amount of weapons / desser...

Why do I still have unique event quests active if the event has already ended?

Please contact our Support Team with this issue and make sure to attach a screenshot of these quests being active for you. They’ll help you.

Error while purchasing items through Microsoft Store.

This error occurs on the side of Microsoft Store, and we have no control over how quickly it will be fixed. However, we have a workaround th...

Why don't I have an Internet connection?

Dear players, we know that at present some of you are experiencing problems with in-game functionality related to the Internet. We are alrea...

Game crashes

Dear players, we know that at present some of you are experiencing a problem with game crashes. We are already working on fixing the problem...

Issues with daily quests

Dear players, we know that some of you are currently having problems with daily quests. We are already working on fixing the problem and wil...

Why my game is crashing all the time?

Since the game is constantly evolving, and more new features and unique content are being added to it, devices of older generations may have...

I've purchased the building in the offer, but it does not feature a 5 Star rating!

Please pay attention to the offer - the guaranteed 5 star buildings have all their stars colored, while the regular buildings have two stars...

My offline progress was not saved. Why?

When the game starts, it uses the last save of your game progress stored on the game server. To save your game progress correctly, please pl...

Why don’t my results go towards union quests?

The points for your achievements in the union quests should be added to the leaderboard within a few hours if you are playing with a stable ...

Why doesn't the game update/launch on iOS 10 and below?

Unfortunately. the game no longer supports Apple devices running iOS 10 and earlier versions of the OS.If you're playing on a device with iO...