Payments via the Trail platform

Airport City payments on the Web platform are operated by Trail Games AB. We are happy to provide the guidance on how to manage payments on ...

I want to ask a question about making a purchase/payment with Xsolla

All payments are operated by Xsolla Group. We are happy to provide guidance on how to manage payments on the Xsolla website.If you have any ...

iOS – available payment methods

All purchases in the in-app Store are made via the App Store. Available payment methods depend on your country of residence. The main paymen...

Android – available payment methods

All purchases in the in-app Store are made via Google Play. Available payment methods depend on your country of residence. The main payment ...

What payment methods can I use to purchase in-game currency?

All transactions on Google Play are provided by Google. You can find information on accepted payment methods hereor ask your questions at th...

I've made an in-app purchase without using Google Play. How do I find the order details?

When you download an app on Google Play, it uses the Google payment system by default. Even if the actual payment is made via PayPal, SMS, o...

How do I get green Airport Cash?

You can get Airport Cash in the following ways: - Level up - Redeem codes published on Facebook – you can get game coins, Airport Cash, expe...

Where can I find my Google order number?

You can find your receipt and order number by logging into the account you used to make the purchase. To review your Google Wallet transacti...

How can I enable or disable in-app purchases?

You can download and play Airport City for free, but there is an in-game currency that is used to speed up the game process. The in-game cur...

My order hasn't arrived! / My purchase did not arrive!

Orders are usually completed immediately, but sometimes delays can occur. A delay means that your payment is still being processed. No need ...

My purchase was canceled!

If you tried to make a purchase but it was canceled, your bank account will not be charged. However, Google Play may temporarily freeze fun...

Where can I find my purchase history?

To view your purchase history, do the following:   Google Play 1. Go to payments.google.com, then sign in with your Google account...

What is a subscription?

In Airport City, you can get a paid subscription that will give you additional benefits and bonuses for a more comfortable game.  ...

How do I cancel a subscription?

If you no longer want to renew your subscription to receive in-game bonuses, you can cancel it.   For more detailed instructions o...

Direct Carrier Billing – Possible Problems in EU

Some EU players may experience difficulties when purchasing in-game items using Direct Carrier Billing (DCB).The Directive (EU) 2015/2366 li...