Payments via the Pley platform (Web version of the game)

Airport City payments on the Web platform are operated by Pley Payments, and optimized payment methods are offered to you based on your geog...

Help! My Purchase Didn't Arrive

We’re here to help if your purchase is missing. Don’t worry — we’ll work together to get this sorted out! Follow these steps to troubleshoot...

I want to ask a question about making a purchase/payment with Xsolla

All payments are operated by Xsolla Group. We are happy to provide guidance on how to manage payments on the Xsolla website.If you have any ...

iOS – available payment methods

All purchases in the in-app Store are made via the App Store. Available payment methods depend on your country of residence. The main paymen...

Android – available payment methods

All purchases in the in-app Store are made via Google Play. Available payment methods depend on your country of residence. The main payment ...

I've made an in-app purchase without using Google Play. How do I find the order details?

When you download an app on Google Play, it uses the Google payment system by default. Even if the actual payment is made via PayPal, SMS, o...

How do I get green Airport Cash?

You can get Airport Cash in the following ways: - Level up - Redeem codes published on Facebook – you can get game coins, Airport Cash, expe...

Where can I find my Google order number?

After you place an order on the Google Store, you get a confirmation email that has your order number and receipt. You can also find your Go...

How can I enable or disable in-app purchases?

You can download and play Airport City for free, but there is an in-game currency that is used to speed up the game process. The in-game cur...

My purchase was canceled!

If you tried to make a purchase but it was canceled, your bank account will not be charged. However, Google Play may temporarily freeze fun...

Where can I find my purchase history?

Google Play (Android):Go to play.google.com.At the top right, tap your Profile icon.Tap Payments & subscriptions &nb...

What is a subscription?

In Airport City, you can get a paid subscription that will give you additional benefits and bonuses for a more comfortable game.  ...

How do I cancel a subscription?

If you no longer want to renew your subscription to receive in-game bonuses, you can cancel it.   For more detailed instructions o...

Direct Carrier Billing – Possible Problems in EU

Some EU players may experience difficulties when purchasing in-game items using Direct Carrier Billing (DCB).The Directive (EU) 2015/2366 li...