Lost your game progress? We want to help you restore it as quickly as possible, so please read through the instructions below. Calm down and send us a letter with the following information:

1. The full name of the player and the name of the alliance that was saved to the lost account (and also the user's Support ID if possible)
2. The level of the lost account
3. The Support ID of the current account
4. A short summary of how you lost the account