Hi, how can we help you?
Safe and Reasonable Behavior
Stay Safe & Play Fair
I found a bug. How do I report it?
Known Issues
Android – I lost my game progress. How can I restore it?
Lost Account
Is Airport City a free-to-play game?
Hot Topics
Where can I find the community of Airport City?
Community
Cargo Cult
What is Trail?
What is Xsolla?
I've been removed from the space rocket launch program! Why?
More
The points I earn are not counted in the event rating.
I’m losing progress, friends and alliance when switching between devices!
I didn't receive an event rating reward!
My planes get stuck on runways!
Error while purchasing items through Microsoft Store.
What is GI Link?
How do I link game progress on multiple devices using GI Link?
Can I use GI Link to link multiple games with different progress?
iOS – I lost my game progress. How can I restore it?
Amazon&WinStore – I lost my game progress. How can I restore it?
Payments via the Trail platform
I want to ask a question about making a purchase/payment with Xsolla
iOS – available payment methods
iOS – the game crashes on my device. What should I do?
Android – the game crashes on my device. What should I do?
iOS – how can I turn off notifications on my device?
Where can I find my Support ID?
How can I add friends?
How many friends can I add?
Why can't I join the alliance?
How do I earn alliance reputation points?
How do the alliance tasks work?
Another player is above me in the ratings table, but we have exactly the same number of points. Why?
I have more flights than the ratings table shows me! Why?
Why didn't I receive a reward for participating in the TOP-100 flights rating/space program?
I can't wait till the next update – when is it?
I've got an idea I really like!
Community Terms
Terms of Service
Privacy Policy
European Online Dispute Resolution Support
My child accidentally made an in-app purchase. Can I get a refund?
Who handles in-game purchases?
How can I manage or turn off in-app purchases?
Need more help?