Hi, how can we help you?

What is Trail?

What is Xsolla?

I've been removed from the space rocket launch program! Why?

The points I earn are not counted in the event rating.

I’m losing progress, friends and alliance when switching between devices!

I didn't receive an event rating reward!

My planes get stuck on runways!

Error while purchasing items through Microsoft Store.

I found a bug. How do I report it?

What is GI Link?

How do I link game progress on multiple devices using GI Link?

Can I use GI Link to link multiple games with different progress?

iOS – I lost my game progress. How can I restore it?

Android – I lost my game progress. How can I restore it?

Amazon&WinStore – I lost my game progress. How can I restore it?

Payments via the Trail platform

I want to ask a question about making a purchase/payment with Xsolla

iOS – available payment methods

iOS – the game crashes on my device. What should I do?

Android – the game crashes on my device. What should I do?

iOS – how can I turn off notifications on my device?

Where can I find my Support ID?

How can I add friends?

How many friends can I add?

Why can't I join the alliance?

How do I earn alliance reputation points?

How do the alliance tasks work?

Another player is above me in the ratings table, but we have exactly the same number of points. Why?

I have more flights than the ratings table shows me! Why?

Why didn't I receive a reward for participating in the TOP-100 flights rating/space program?

I can't wait till the next update – when is it?

I've got an idea I really like!

Where can I find the community of Airport City?

Community Terms

Terms of Service

Privacy Policy

European Online Dispute Resolution Support

Safe and Reasonable Behavior

My child accidentally made an in-app purchase. Can I get a refund?

Who handles in-game purchases?

How can I manage or turn off in-app purchases?