Facebook version is unavailable. How do I keep playing?

Dear players,We regret to inform you that after years of providing entertainment and joy, Facebook version of Mystery Manor will become unav...

The game crashes/freezes

Most of the problems with the stability of the game arise from a lack of RAM or insufficiently stable Internet connection to the game serve...

I can't see the current event in the game

Please make sure you have the latest version of the game by visiting the game's page in the application store you downloaded it from. Then r...

I don't see ads. Why?

There may be no ads for several reasons:1. You have exhausted the daily limit for viewing ads;2. The advertisers don't have suitable ads for...

I lost my diamonds/items

Most of the time, the amount of diamonds deminishes due to players making purchases by mistake.Unfortunately, we cannot cancel these purchas...

Why didn’t I receive the reward for a competition/Guild tasks?

There might be various reasons for that: Maybe your place in the ratings was not high enough for a reward, or you had problems with your Int...

The game requires an update

Please check the App Store for updates. If there is no update yet, but you have already updated the game on another device, please continue ...

Where Can I Find the Community of Mystery Manor?

You can find us on Facebook! -> https://facebook.com/MysteryManorMobile

I bought the Dragon, but it doesn't give me diamonds or chests

Find the dragon on the rock in the upper part of the map and click on it: This way you will be able to take the bonus. The reward chest open...

I can't see the prices of offers. Instead, I see the Learn the Price message.

The issue with the prices not showing correctly is due to weak internet connection. Please, try changing your access point and checking if t...

I cannot get the item I need. Why?

Don’t worry, most certainly that’s not a bug. All the items you need can be found in the game, but you’ll need some time and a bit of luck. ...

I can't make a purchase using a certain payment method

Unfortunately, all payments are made through the app stores, and the store defines the payment methods. If you have any problems with purcha...

I was storing up my Guild tasks rewards for months, and now these disappeared. Why?

You cannot put off claiming the Guild task rewards. After a time, these might disappear.If you transfer to another guild or lose your game p...

Community Terms

These Community Terms (the "Terms") governs your actions in the official Facebook Mystery Manor page (the “Page”) and your participation an...

Why doesn't the game update/launch on iOS 10 and below?

Unfortunately. the game no longer supports Apple devices running iOS 10 and earlier versions of the OS.If you're playing on a device with iO...