There might be various reasons for that: Maybe your place in the ratings was not high enough for a reward, or you had problems with your Internet connection while trying to get the reward. If you are sure that you were due to get the reward, please contact us and we’ll help. Be sure to provide us with the following information:
  • Was it a competition or a Guild task?
  • What exactly were you supposed to do in the competition/Guild task (explore a room, collect Moon Dust, play Match 3, etc.)?
  • When exactly, and for which place were you supposed to receive the reward?