If you encountered a bug we'd like to know about it. Before submitting a report please check with a list of known issues — it might contain information about a bug you ran into. The following guidelines will help you accurately write a bug report, which in its turn will greatly aid us in its further investigation. Any detail and context is important, so when reporting a bug please provide:
- a detailed description of the bug: what makes it a bug?;
- possible steps to reproduce it: sequence of actions to trigger such behavior;
- frequency of its occurrence: is it a one-time or recurring issue? If the latter, how often does it occur?;
- time and date of the incident specifying your time zone.
Finally, a screenshot or even better a screen recording video of the bug is always appreciated.
How to take a screenshot
1) On an iPhone X or later.
Press and hold the Side button on the right side of your iPhone.
Immediately click the Volume up button on the left side, then release the buttons.
A thumbnail of your screenshot appears in the lower-left corner of your iPhone. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
Press and hold the Side button on the right side of your iPhone.
Immediately click the Volume up button on the left side, then release the buttons.
A thumbnail of your screenshot appears in the lower-left corner of your iPhone. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
2) On an iPad Pro 11-inch and iPad Pro 12.9-inch.
Press and hold the Top button and immediately click the Volume Up button, then release both buttons.
Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
Press and hold the Top button and immediately click the Volume Up button, then release both buttons.
Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
3) On iPhone 8 or earlier, iPad.
Press and hold the Top or Side button.
Immediately click the Home button, then release the Top or Side buttons.
A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
To find the screenshot you just took, along with ones you've taken before, go to Photos > Albums and tap Screenshots.
Press and hold the Top or Side button.
Immediately click the Home button, then release the Top or Side buttons.
A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
To find the screenshot you just took, along with ones you've taken before, go to Photos > Albums and tap Screenshots.
How do I record a video?
This function is available for iOS 11 and higher.
Go to Settings → Control Center → Customize Controls. Find Screen Recordings in the list and tap the green “+”. Leave the Settings and open Control Center by swiping up from the lower part of the screen. The Screen Recordings icon will appear in the lower row of icons. Tap this icon, and the recording will start after the countdown.
Go to Settings → Control Center → Customize Controls. Find Screen Recordings in the list and tap the green “+”. Leave the Settings and open Control Center by swiping up from the lower part of the screen. The Screen Recordings icon will appear in the lower row of icons. Tap this icon, and the recording will start after the countdown.