The game is running too slow or frequently freezes and crashes

There are several possible reasons for such behavior:There are too many apps running simultaneously on your device. Even if you close an app...

iOS: The game does not load

Please check if your device is connected to the Internet. You won’t be able to play without a stable connection.If you’re absolutely sure th...

The game crashes or lags

To deal with crashes, we’ll need some additional info. This will help speed up our work. 1. When did the game start to crash? 2. What exac...

Payment problem (an in-app purchase didn’t arrive)

To resolve this ASAP, please provide the following information:When was the purchase made.What was purchased. We would also appreciate a scr...

How do I prevent others from accessing my account and making purchases?

There are several to make your account more secure. Make sure to protect your device with a password. Choose a long and difficult password t...

iOS – available payment methods

All purchases in the in-game Store are made via App Store. Available payment methods depend on your country of residence. The main payment m...

Direct Carrier Billing – Possible Problems in EU

Some EU players may experience difficulties when purchasing in-game items using Direct Carrier Billing (DCB).The Directive (EU) 2015/2366 li...