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Privacy Policy

European Online Dispute Resolution Support

Who handles in-game purchases?

What is the Game Insight privacy policy?

How can I manage or turn off in-app purchases?

The installation window closes

‘SmartScreen can’t be reached right now’ error

How to download and install the game?

What is Xsolla?

How can I start a flight?

How can I add friends?

Where can I find my Support ID?

Where can I find my username?

My game is blocked for time-traveling. What should I do?

I want to ask a question about making a purchase/payment with Xsolla

How do I get green Airport Cash?

🐇 Easter Cheer 🍰

What is Xsolla?

What is The Tribez?

What is a quest and how do I complete it?

Where can I find my Support ID?

Why was I banned in the game?

What is GI Link?

I want to ask a question about making a purchase/payment with Xsolla

My child accidentally made an in-app purchase. Can I get a refund?

What is Xsolla?

How do I start the game? What can I do on the Island?

What is energy?

Where do I find my Support ID?

I've changed my time settings, and my social functions are now restricted!

Can’t start the game over

I want to ask a question about making a purchase/payment with Xsolla

I've purchased the building in the offer, but it does not feature a 5 Star rating!

What is Xsolla?

How do I go up a level?

What do I need Energy for?

How can I restart the game?

My social features are limited/the game is blocked. Why?

What is GI Link?

I want to ask a question about making a purchase/payment with Xsolla

I can't see the prices of offers. Instead, I see the Learn the Price message.

What is Xsolla?

[Solitaire] Basic gameplay

[Solitaire] Collections

What is GI Link?

How do I link game progress on multiple devices using GI Link?

Can I use GI Link to link multiple games with different progress?

I want to ask a question about making a purchase/payment with Xsolla

Payment problem (an in-app purchase didn’t arrive)